Shipping Information
At Klaniko, we're pleased to offer FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order after it's been placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your chosen address. During peak periods and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The delivery time of your package is based on the total transit time after your order has been dispatched. Delivery times vary depending on your location. Here are the estimated delivery times based on your country of residence:
- United States: 5-10 business days
- Canada: 7-14 business days
- United Kingdom: 7-14 business days
- Australia: 10-20 business days
- Rest of the World: 15-30 business days
Please note that during peak periods and holidays, shipping carriers may experience delays outside our control. Additionally, for international orders, unexpected customs delays could increase the overall delivery timeframe.
Order Changes and Accurate Shipping Details
It is the customer's responsibility to ensure all shipping details are accurate and complete at checkout. Incomplete or incorrect shipping information may cause delays in processing or could result in order cancellation. If our system detects an address issue, our customer support team will reach out via email within 3 business days to verify your details. If we do not receive a response within this time, we reserve the right to cancel the order.
If you notice an error in your shipping details, please email us at contact@klaniko.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee changes can be made after this time.
Delayed Delivery
At Klaniko, we understand the importance of timely deliveries and strive to ship all orders promptly. However, there may be instances where delays occur due to factors beyond our control, such as severe weather, transportation disruptions, or issues with our courier partners. If any such delays occur, we will work diligently with the courier to ensure your package is delivered as quickly as possible.
In some cases, there may be unforeseen circumstances affecting the processing or shipping of your order, such as product availability issues, address verification problems, or payment processing delays. Should any issues arise, we will notify you promptly.
Please note that Klaniko is not responsible for delays caused by external factors beyond our control and cannot guarantee exact delivery dates. However, we are committed to keeping you informed about your order status and will assist in resolving any issues that arise.
Lost or Stolen Packages
We understand the frustration that comes with lost or stolen packages. Once a package is handed over to our courier partners, it is out of our control. If you suspect your package is lost or stolen, please contact us at contact@klaniko.com, and we will assist you to the best of our ability.
For lost or stolen packages, we recommend reaching out to the courier company directly to file a claim. Most courier companies have a claims process for such instances and may require additional information from you. We will also contact the courier on your behalf to follow up on the claim and provide updates.
Please note that Klaniko is not responsible for lost or stolen packages once they are in the shipping process. These instances fall outside of our refund policy. However, we will do our utmost to help you resolve the issue. Depending on the situation, if the package cannot be located or delivered, we may offer a replacement.
In some cases, the courier may be able to locate and deliver the package. If not, we recommend filing a police report for further action.
Shipping Policy Changes
Klaniko reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most current version of the Shipping Policy before making a purchase.
By purchasing and continuing to use Klaniko products, customers agree to this Shipping Policy, including any modifications made to it. We encourage customers to review this policy periodically to stay informed about any changes that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.